Mark E. Newsome
CEO and Chairman
ITG Revenue Management Solutions, LLC
ITG-RMS CEO and Chairman Mark E. Newsome grew up in rural Eastern North Carolina and is the eldest of six children.
As a child in rural North Carolina, Mr. Newsome learned the value of hard work and determination and translates those values into his leadership with ITG-RMS. As CEO of ITG-RMS, Mr. Newsome provides a vision for the company and leads his team in development of strategies to build on ITG-RMS’s past successes. Mr. Newsome focuses his efforts on cultivation of long-term strategic relationships, business development and mentoring the next generation of entrepreneurs. Mr. Newsome has coached numerous business professionals in parallel with his responsibilities as CEO including several who have gone on to establish their own businesses and others who serve in leadership roles in the public and private sectors.
Prior to founding ITG-RMS in 1996, Mr. Newsome served as a master instructor for the Army Management Engineering College housed at Rock Island Arsenal. Recruited by AMEC for his private sector consulting experience and expertise in organizational effectiveness, Mr. Newsome was responsible for instilling industry best practices in government agencies. In this capacity, he authored specialized curricula and instructed thousands of federal and defense personnel in subjects ranging from organizational productivity improvement and organizational design to work measurement and process re-engineering. He also led multiple government organizational studies resulting in tens of millions of dollars in savings to client agencies.
Prior to earning his MBA from Saint Ambrose University, Mr. Newsome earned his undergraduate degree in accounting from North Carolina Central University. He continues to conduct and support research across a variety of subject areas and has continued his executive education at the Tuck School of Business at Dartmouth University and at the Business College at the University of Texas in El Paso.
Robert Bridgman, Sr.
Director of Student Loans and Government Relations
ITG Revenue Management Solutions
Prior to Joining ITG-RMS in 2016, Bob Bridgman retired in 2015 after serving in the US Department of Education. He was branch chief for Business Operations Adminstrative Wage Garnishment Hearings Branch and Team Leader (Senior Program Review Analyst) in Program Compliance Financial Partners Northern Region office. He has extensive experience with audit software programs, worked on early development of the National Student Loan Data System (NSLDS), revisions to the Debt Management Collection System (DMCS2), and development of procedures, and analytic tools, used for audits and compliance systems.
Customer Focus: His career covers 45 years working with students, customers, and borrowers as a financial aid officer, in insurance sales and claims, and in program compliance and borrower services. Representing schools, insurance programs and the Federal government programs, he has a strong commitment to program integrity while providing compassionate, accurate, best possible outcomes to those students, clients and customers using the services he represents. He also worked with that focus as the desired successful result of the state and private agencies running the FFEL program.
Innovation: Beginning with Visicalc as an automation tool in the mid 1980’s through Lotus, Excel, and audit software products, Mr. Bridgman has worked to simplify, replicate, and accurately analyze and report information. Field Operations did no automated data collection or analysis when he joined the Office of Student Financial Aid. There was no national data base of financial aid student level information and no shared tools to evaluate guarantor or lender operations. He took the opportunity to create lender worksheets and with other workgroups began to standardize analytical tools used in program reviews. He also worked on early prototypes of what developed into the National Student Loan Data System (NSLDS) and then became a primary user of audit software, eventually leading to the creation of the system analyst positions created in the regional offices. He also developed or revised tools used to capture bond financings used to purchase student loans in secondary markets and to analyze guaranty agency operation models. In his last position, as supervisor of the wage garnishment hearings, he developed work processes that sustained hearing workloads when the Titanium ORE system (DMCS2) conversion failed and failed to gain traction and threw reporting and default record processing into disarray.
Security Clearance: Mr. Bridgman held a security clearance that gave access to all facets of student loan programs except fiscal and system operations. This included input, update, and report interrogation.
Other Experience
Federal Student Aid, Borrower Services, Administrative Wage Garnishment Hearings Branch;
2011-2015; Supervisor. In 2014 he was given the Secretary’s Diversity and Inclusion Award for initiating best practices to promote equality, diversity, and an inclusive work environment.
Federal Student Aid, Program Compliance, Financial Institutions Oversight Service; Team Lead and lender review specialist; 1989-2011, principal liaison for Indiana Secondary Market, United Student Aid Funds guaranty agency, Michigan Department of Treasury, guaranty agency operations and Michigan Student Loan Authority. Team lead at other agencies, secondary markets, and servicers throughout the United States, ECASLA and TIVAS service review prototype, and program expert for special projects including NSLDS, Office of Inspector General audit development, secondary market bond issues, and the original Sallie Mae national review.